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COOKIE POLICY

LAST UPDATED: 25th September 2018

This Cookies Policy explains what cookies are and how and why we use them on our autoglym.com, lifeshine.com, knowledgecentre.lifeshine.com, autoglymprofessional.com, myautoglym.com and guarantees.lifeshine.com (our Websites).  Please read the table below which explains which cookies are used on each of our Websites.

You can also read more about the personal information we collect and use in our Privacy Notice which can be found on each of our Websites.

You can see when this Cookies Policy was last updated at the top of the page.

 

What is a cookie?

A cookie is a small file of letters and numbers that is sent to your browser and stored on the hard drive of your computer (or internet enabled device) when you visit a website.

Our Websites use cookies to distinguish you from other users of our Websites. This helps us to provide you with a good experience when you use our Websites.

Our Websites use different types of cookies for different purposes – we use 'necessary' cookies so that our Websites operate efficiently and securely and 'preferences' cookies to remember your preferences when you visit our Websites, so that you enjoy a better experience when you visit our Websites. 

We use 'statistics' cookies to improve our Websites and we and other companies use 'marketing' cookies to provide you with offers and advertising which we and they think will be of interest to you based on the websites you visit.  You can find more information about 'necessary', 'preferences', 'statistics' and 'marketing' cookies in the 'What cookies do we use?' section below.  

Cookies set by us (Autoglym, a brand of Altro Limited) are called "first party cookies".  Cookies set by parties other than us, such as Facebook, Google or YouTube, are called "third party cookies". Third party cookies enable third party features or functionality to be provided on or through our Websites (like personalised advertising, social media plug-ins, interactive content and analytics). The companies that set these third party cookies can recognise your computer both when you use it to visit one of our Websites and also when you use your computer to visit other websites.  We also use some third party cookies to power the e-commerce sections of our Websites including Magento's cookies which provide shopping basket and check-out services.

 

What cookies do we use?

Our Websites use first party and third party cookies for several reasons.  The cookies that we use on our Websites fall into the following groups: 

Necessary - some cookies are required for technical reasons in order for our Websites to operate – normally, we need your consent to use cookies, but we can use these types of cookies without your consent, because they are essential to the operation of our Websites.  You can disable these types of cookies by disabling them using your internet browser or operating system settings, but our Websites will not work properly if you choose to disable them.

Preferences - we use some cookies to remember your preferences in order to improve your experience of using our Websites – this includes cookies to remember whether or not you consent to the use of different types of cookies we use (e.g. 'preference', 'marketing' and 'statistics' cookies).

Marketing - these cookies enable us and other companies to track and target the interests of our Website users in order to build a profile about you and send you offers and advertisements which we and they think will be of interest to you based on your visits to our Websites and other websites. 

Statistics – these cookies provide information about visitors to our Websites including the number of times you visit our Websites, how long you spend on our Websites, the pages you visit etc. This enables us to understand how effective our Websites are.

You can find more detail about the types of cookies which are used on each of our Websites, who sets them, what they do and how long they last for in the table in the table below.

You can find more details about the types of first and third party cookies served through our Websites and the purposes they perform in the table below:

 

Necessary (30)

Necessary cookies help make a wesbite usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Name Provider Purpose Expiry Type
__cf_bm [x3] email.autoglymprofessional.com
fonts.net
r1-t.trackedlink.net
This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. 1 day HTTP Cookie
__cflb email.autoglymprofessional.com Registers which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience. 1 day HTTP Cookie
_grecaptcha gstatic.com Registers which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience. Persistent HTML Local Storage
_GRECAPTCHA google.com This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. 180 days HTTP Cookie
1.gif imgsct.cookiebot.com Used to count the number of sessions to the website, necessary for optimizing CMP product delivery. Session Pixel Tracker
bcookie linkedin.com Pending 1 year HTTP Cookie
bscookie www.linkedin.com This cookie is used to identify the visitor through an application. This allows the visitor to login to a website through their LinkedIn application for example. 1 year HTTP Cookie
cf_clearance email.autoglymprofessional.com This cookie is used to distinguish between humans and bots. 1 year HTTP Cookie
CONSENT youtube.com Used to detect if the visitor has accepted the marketing category in the cookie banner. This cookie is necessary for GDPR-compliance of the website. 2 days HTTP Cookie
CookieConsent [x2] lifeshine.com
www.autoglym.com
Stores the user's cookie consent state for the current domain. 36 years HTTP Cookie
form_key www.autoglym.com  Ensures visitor browsing-security by preventing cross-site request forgery. This cookie is essential for the security of the website and visitor.
1 day HTTP Cookie
li_gc linkedin.com  Pending 180 days HTTP Cookie
mage-cache-sessid www.autoglym.com  This cookie is used in context with load balancing - This optimizes the response rate between the visitor and the site, by distributing the traffic load on multiple network links or servers. 1 day HTTP Cookie
mage-cache-storage www.autoglym.com This cookie is used in context with load balancing - This optimizes the response rate between the visitor and the site, by distributing the traffic load on multiple network links or servers. 1 day HTTP Cookie
mage-cache-storage www.autoglym.com  Used to optimize the loading speed on the website. This is done by pre-loading some procedures in the visitors' browser. Persistent HTML Local Storage
mage-cache-storage-section-invalidation www.autoglym.com  Used to optimize the loading speed on the website. This is done by pre-loading some procedures in the visitors' browser. Persistent HTML Local Storage
mage-cache-storage-section-invalidation www.autoglym.com  This cookie is used in context with load balancing - This optimizes the response rate between the visitor and the site, by distributing the traffic load on multiple network links or servers. 1 day HTTP Cookie
mage-cache-timeout www.autoglym.com  This cookie is necessary for the cache function. A cache is used by the website to optimize the response time between the visitor and the website. The cache is usually stored on the visitor’s browser. Persistent HTML Local Storage
mage-messages www.autoglym.com  Necessary for the functionality of the website's chat-box function. 1 day HTTP Cookie
PHPSESSID www.autoglym.com  Preserves user session state across page requests. 1 day HTTP Cookie
product_data_storage www.autoglym.com  Necessary for the compare-products function on the website. Persistent HTML Local Storage
rc::a gstatic.com  This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. Persistent HTML Local Storage
rc::b gstatic.com  This cookie is used to distinguish between humans and bots. Session HTML Local Storage
rc::c gstatic.com  This cookie is used to distinguish between humans and bots. Session HTML Local Storage
recently_compared_product www.autoglym.com  Necessary for the compare-products function on the website. 1 day HTTP Cookie
wp_customerGroup www.autoglym.com  Registers whether the user is logged in. This allows the website owner to make parts of the website inaccessible, based on the user's log-in status. Session HTTP Cookie
wpEmojiSettingsSupports www.autoglym.com  This cookie is part of a bundle of cookies which serve the purpose of content delivery and presentation. The cookies keep the correct state of font, blog/picture sliders, color themes and other website settings. Session HTML Local Storage

 

Preferences (1)

Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.

Name Provider Purpose Expiry Type
lidc linkedin.com Pending 1 day HTTP Cookie

 

Statistics (21)

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

Name Provider Purpose Expiry Type
_ga [x4] autoglym.com
getcandid.com
lifeshine.com
www.autoglym.com
Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 2 years HTTP Cookie
_ga_# [x2] autoglym.com
lifeshine.com
Used by Google Analytics to collect data on the number of times a user has visited the website as well as dates for the first and most recent visit. 2 years HTTP Cookie
_gat autoglym.com Used by Google Analytics to throttle request rate. 1 day HTTP Cookie
_gid [x3] autoglym.com
getcandid.com
www.autoglym.com
Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 1 day HTTP Cookie
AnalyticsSyncHistory linkedin.com Used in connection with data-synchronization with third-party analysis service. 30 days HTTP Cookie
collect google-analytics.com Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels. Session Pixel Tracker
pagevisit r1.trackedweb.net Registers statistical data on users' behaviour on the website. Used for internal analytics by the website operator. Session Pixel Tracker
product_data_storage www.autoglym.com Determines which products the user has viewed, allowing the website to promote related products. 1 day HTTP Cookie
recently_compared_product_previous www.autoglym.com Necessary for the compare-products function on the website. 1 day HTTP Cookie
recently_viewed_product www.autoglym.com Determines which products the user has viewed, allowing the website to promote related products. 1 day HTTP Cookie
recently_viewed_product_previous www.autoglym.com Collects information on which products have been viewed by the visitor - This is used for optimizing the specific visitor's navigation on the website. 1 day HTTP Cookie
td www.googletagmanager.com Registers statistical data on users' behaviour on the website. Used for internal analytics by the website operator. Session Pixel Tracker
wp_customerId www.autoglym.com Registers data on visitors' website-behaviour. This is used for internal analysis and website optimization. Session HTTP Cookie
wp_ga4_customerGroup www.autoglym.com Registers whether the user is logged in. This allows the website owner to make parts of the website inaccessible, based on the user's log-in status. 1 year HTTP Cookie
wp_ga4_user_id www.autoglym.com Registers data on visitors' website-behaviour. This is used for internal analysis and website optimization. Session HTTP Cookie

 

Marketing (42)

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

Name Provider Purpose Expiry Type
_fbp [x2]  autoglym.com
www.autoglym.com
Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.  3 months  HTTP Cookie
_gcl_au [x3] autoglym.com
lifeshine.com
www.autoglym.com
Used by Google AdSense for experimenting with advertisement efficiency across websites using their services. 3 months HTTP Cookie
ads/ga-audiences google.com Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites. Session Pixel Tracker
dmSessionID www.autoglym.com Collects information on what products the visitor has viewed and the content of the shopping-cart. This is used to increase the website's conversion rate through targeted advertisement and product promotions through emails. 1 day HTTP Cookie
IDE doubleclick.net Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user. 1 year HTTP Cookie
LAST_RESULT_ENTRY_KEY youtube.com Used to track user’s interaction with embedded content. Session HTTP Cookie
lastExternalReferrer connect.facebook.net Detects how the user reached the website by registering their last URL-address. Persistent HTML Local Storage
lastExternalReferrerTime connect.facebook.net Detects how the user reached the website by registering their last URL-address. Persistent HTML Local Storage
li_sugr linkedin.com Collects data on user behaviour and interaction in order to optimize the website and make advertisement on the website more relevant. 3 months HTTP Cookie
LogsDatabaseV2:V#||LogsRequestsStore youtube.com Pending Persistent IndexedDB
nextId youtube.com Used to track user’s interaction with embedded content. Session HTTP Cookie
pagead/1p-conversion/#/ google.com Pending Session Pixel Tracker
pagead/landing doubleclick.net Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisement - This also allows the website to limit the number of times that they are shown the same advertisement. Session Pixel Tracker
rc::f gstatic.com This cookie is used to distinguish between humans and bots. Persistent HTML Local Storage
recently_compared_product www.autoglym.com This cookie is used to determine which products the visitor has viewed. This information is used to promote related products and optimize ad-efficiency. Persistent HTML Local Storage
recently_compared_product_previous www.autoglym.com Collects information on which products have been viewed by the visitor - This is used for optimizing the specific visitor's navigation on the website. Persistent HTML Local Storage
recently_viewed_product www.autoglym.com Collects information on which products have been viewed by the visitor - This is used for optimizing the specific visitor's navigation on the website. Persistent HTML Local Storage
recently_viewed_product_previous www.autoglym.com Collects information on which products have been viewed by the visitor - This is used for optimizing the specific visitor's navigation on the website. Persistent HTML Local Storage
recordID www.autoglym.com Collects information on what products the visitor has viewed and the content of the shopping-cart. This is used to increase the website's conversion rate through targeted advertisement and product promotions through emails. 1 year HTTP Cookie
remote_sid youtube.com Necessary for the implementation and functionality of YouTube video-content on the website.  Session HTTP Cookie
requests youtube.com Used to track user’s interaction with embedded content. Session HTTP Cookie
ServiceWorkerLogsDatabase#SWHealthLog youtube.com Necessary for the implementation and functionality of YouTube video-content on the website. Persistent IndexedDB
test_cookie doubleclick.net Used to check if the user's browser supports cookies. 1 day HTTP Cookie
TESTCOOKIESENABLED youtube.com Used to track user’s interaction with embedded content. 1 day HTTP Cookie
UserMatchHistory linkedin.com Ensures visitor browsing-security by preventing cross-site request forgery. This cookie is essential for the security of the website and visitor. 30 days HTTP Cookie
VISITOR_INFOI_LIVE youtube.com Tries to estimate the users' bandwidth on pages with integrated YouTube videos. 180 days HTTP Cookie
VISITOR_PRIVACY_METADATA youtube.com Stores the user's cookie consent state for the current domain. 180 days HTTP Cookie
YSC youtube.com Registers a unique ID to keep statistics of what videos from YouTube the user has seen. Session HTTP Cookie
yt.innertube::nextId youtube.com Registers a unique ID to keep statistics of what videos from YouTube the user has seen. Persistent HTML Local Storage
yt.innertube::requests youtube.com Registers a unique ID to keep statistics of what videos from YouTube the user has seen. Persistent HTML Local Storage
ytidb::LAST_RESULT_ENTRY_KEY youtube.com Stores the user's video player preferences using embedded YouTube video. Persistent HTML Local Storage
YtIdbMeta#databases youtube.com Used to track user’s interaction with embedded content. Persistent IndexedDB
yt-remote-cast-available youtube.com Stores the user's video player preferences using embedded YouTube video. Session HTML Local Storage
yt-remote-cast-installed youtube.com Stores the user's video player preferences using embedded YouTube video. Session HTML Local Storage
yt-remote-connected-devices youtube.com Stores the user's video player preferences using embedded YouTube video. Persistent HTML Local Storage
yt-remote-device-id youtube.com Stores the user's video player preferences using embedded YouTube video. Persistent HTML Local Storage
yt-remote-fast-check-period youtube.com Stores the user's video player preferences using embedded YouTube video. Session HTML Local Storage
yt-remote-session-app youtube.com Stores the user's video player preferences using embedded YouTube video. Session HTML Local Storage
yt-remote-session-name youtube.com Stores the user's video player preferences using embedded YouTube video. Session HTML Local Storage

 

Unclassified (11)

Unclassified cookies are cookies that we are in the process of classifying, together with the providers of individual cookies.

Name Provider Purpose Expiry Type
candid_userid [x2]  autoglym.com
www.autoglym.com
 Pending 1 year HTTP Cookie
LP-BCCE639D8E837D256MSECD4304C828658E5C email.autoglymprofessional.com Pending 30 days HTTP Cookie
respondentid#-# email.autoglymprofessional.com Pending 30 days HTTP Cookie
respondentid#-#count email.autoglymprofessional.com Pending Session HTTP Cookie
responder-#-# email.autoglymprofessional.com Pending Session HTTP Cookie
Survey-Started-# email.autoglymprofessional.com Pending 1 day HTTP Cookie
talkative_ecs__eu__55a4ed7f-6fc4-4384-9bdb-1ef20b25da8e__journey_entries talkative-cdn.com Pending Persistent HTML Local Storage
talkative_ecs__eu__55a4ed7f-6fc4-4384-9bdb-1ef20b25da8e__last_visited_url talkative-cdn.com Pending Persistent HTML Local Storage
talkative_ecs__eu__55a4ed7f-6fc4-4384-9bdb-1ef20b25da8e__push_prompt_dismissed talkative-cdn.com Pending Persistent HTML Local Storage
talkative_ecs__eu__55a4ed7f-6fc4-4384-9bdb-1ef20b25da8e__widget_is_controlled_fullscreen talkative-cdn.com Pending Persistent HTML Local Storage

 

What can you do about cookies?

You have the right to choose whether or not to accept cookies and you can use the following tools to control your preferences:

Cookie Declaration - you have control over whether or not to accept 'Preferences', 'Statistics' and 'Marketing' cookies by selecting your preferences in the Cookie Declaration on our Websites [which use a cookie consent management dashboard].  Our 'necessary' cookies will always be on when you use our Websites as our Websites won't function properly without them and the law permits us to use these types of cookies without your consent.  You can change your preferences for 'Preference', 'Statistics' and 'Marketing' cookies at any time by selecting your preferences in our Cookie Declaration [for those Websites [which use a cookie consent management dashboard], As well as the options we provide through our Cookie Declaration to change your preferences, there are a number of other ways in which you can control the use of cookies including:

Browser & Operating System Settings - you can block cookies by changing your browser settings so that cookies from our Websites and other websites cannot be placed on your computer or mobile device. You can set or amend your web browser controls to accept or refuse cookies and your browser will provide different options (e.g. to disable all cookies or certain types of cookies).  

The "help" portion of the toolbar on most internet browsers will tell you how to change your browser cookie settings, including how to have the browser notify you when you receive a new cookie, and how to disable cookies altogether. 

The privacy and browser settings in your operating system will also provide you with options to request that websites do not track your visits to them and stop you being tracked when you use different devices.

Please note that if you choose not to accept some types of cookies you may not have access to certain features that make your experience of our Websites more efficient and some of the features on our Websites may not function properly (and in particular, those parts of our Website which use 'necessary' cookies).

Third Party Cookies – you can opt out of some third party cookies which are used on our Websites either by using their online cookie management tools or using the preference tools provided by the advertising networks of which they are members (see 'Advertising Networks' below for more information).  You can find more information about how third parties who set cookies on our Websites will use cookies, who they are, the information which is collected by them when cookies are installed, how they use your information and how you can manage their cookies and tracking technologies by clicking on the links in the table below.  Please note that some of these companies simply provide services to us, but some companies (like Google, Facebook, YouTube and Quantserve) will use your information for their own purposes and they are the controller of the personal information which they collect about you when you use our Websites.

 Company  Privacy Notice & Cookie Preferences/Tools
 Google/ DoubleClick

 https://policies.google.com/privacy https://policies.google.com/technologies/ads

 https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

 YouTube  https://policies.google.com/privacy
 Facebook  https://en-gb.facebook.com/policies/cookies/
 Quantserve/ Quantcast

 https://www.quantcast.com/en-uk/privacy/

 https://www.quantcast.com/en-uk/opt-out/

 Add to Any  https://www.addtoany.com/privacy
 GetCandid  https://www.getcandid.com/
 Cloudflare  https://support.cloudflare.com/hc/en-us/articles/200170156-What-does-the-Cloudflare-cfduid-cookie-do-
 Magento  Magento help us to operate our Website and to provide you with functions which improve the operation of our e-commerce Websites and to remember your preferences as our processor.  You can find out more about Magento here: https://magento.com/
 RedEye  RedEye help us to operate our Websites and to better understand how individuals use our  Websites as our processor.  You can find out more about RedEye here: https://www.redeye.com/
 Cookiebot  Cookiebot help us to manage your cookie preferences as our processor.  You can find out more about Cookiebot here: https://www.cookiebot.com

 

Advertising Networks – most advertising networks offer you a way to opt out of targeted advertising.  If you would like to find out more information, please visit http://www.aboutads.info/choices/ or http://www.youronlinechoices.com.  These websites will scan your device to tell you which of their members are using cookies on your devices in order to send you personalised advertising and provide you with the ability to turn-off cookies from those members that you choose, which includes some of the third parties who set cookies on our sites such as Facebook, Google and Quantcast.

Google Analytics – To opt out of being tracked by Google Analytics across all websites, Google has made a plug-in available which you can download and install on your web-browser so that Google Analytics do not track your online behaviour when you visit our Websites and other websites – you can download the plug-in here http://tools.google.com/dlpage/gaoptout.

Advertising Networks – most advertising networks offer you a way to opt out of targeted advertising.  If you would like to find out more information, please visit http://www.aboutads.info/choices/ or http://www.youronlinechoices.com.  These websites will scan your device to tell you which of their members are using cookies on your devices in order to send you personalised advertising and provide you with the ability to turn-off cookies from those members that you choose, which includes some of the third parties who set cookies on our sites such as Facebook, Google and Quantcast.

Google Analytics – To opt out of being tracked by Google Analytics across all websites, Google has made a plug-in available which you can download and install on your web-browser so that Google Analytics do not track your online behaviour when you visit our Websites and other websites – you can download the plug-in here http://tools.google.com/dlpage/gaoptout.

 

Email tracking

Cookies are not the only way to recognise or track visitors to a website.  We may use other, similar technologies from time to time, like web beacons (sometimes called "tracking pixels" or "clear gifs").  These are tiny graphics files that contain a unique identifier that enable us to recognise when someone has visited our Websites or opened an e-mail that we have sent them.  Some emails that we send you have no tracking in at all e.g. service emails with invoices attached. Other emails we send we put in tracking so that we can tell how much traffic those emails send to our Website, whether the user has opened and clicked on the email, which we can track to an individual level. We rarely use the latter information at a personal level, rather we use it to understand open and click rates on our emails to try and improve them. Sometimes we do use the personal information e.g. to re-email people who didn't click the first time. We will only contact you with marketing communications if you have provided your consent or if the law allows us to.  If you want to be sure that none of your email activity is tracked then you should opt out of Autoglym's emails which you can do via the link at the bottom of every email.  Also, in many instances, these technologies are reliant on cookies or similar technology (such as clear gifs) to function properly, and so declining cookies will impair their functioning.

 

Changes to our Cookie Policy

We may change this Cookie Policy from time to time. You can see when this Cookie Policy was last updated by checking the “last updated” date displayed at the top of this Cookie Policy.

 

How can you contact us?

If you have any questions or comments about this Cookie Policy, don’t hesitate to contact us at mydata@autoglym.com.