Delivery & Returns

IMPORTANT CORONAVIRUS UPDATE

To protect our hard working team, their families, and the community, we are operating strict social distancing measures throughout our business. See Coronavirus Information for our customers.

In response to increased demand, Autoglym has opened a brand new, beautifully polished and socially distanced fulfilment centre for Autoglym.com.

  • We are pleased to announce the return of our next working day delivery* service for all UK Mainland orders placed before 12pm!
  • *Please note that due to local Coronavirus outbreaks and controls, we cannot always guarantee the service of our hard working carrier partners. Delays may happen outside of our control.
  • Exceptions apply for Professional Products and addresses in Northern Ireland, Scottish Highlands, the Channel Islands, the Isle of Wight and Isle of Man. See our Exceptions section and Professional Products section below.
  • For your safety, our delivery drivers will not ask for a signature upon delivery. They will record your name from a distance, and may take a photograph of your delivery.

Delivery


  • How much does standard next working day delivery cost?
    Good news! Standard delivery for all items 5L and under in size* is free of charge for orders £50 and over!

    For orders £49.99 or under, a small £4.99 fee applies for postage and packing.

    *Orders of Autoglym Professional products over 20L in size, and very small range of 5L products require special handling. See our Autoglym Professional section to find out more.
    Exceptions apply for Northern Ireland, Scottish Highlands, the Channel Islands, the Isle of Wight and Isle of Man. See our Exceptions section below.
  • When will my order arrive?
    All UK Mainland orders applicable for standard delivery are shipped for next working day delivery if ordered before 12pm* (excluding public holidays and weekends).

    Orders placed after 12pm on Friday and over weekends will be dispatched on Monday for Tuesday delivery.

    UK Mainland orders shipped with Autoglym Professional Special Handling take between 1-2 working days to be delivered if ordered before 12pm*. See our Autoglym Professional section to find out more.

    *Exceptions apply for Northern Ireland, Scottish Highlands, the Channel Islands, the Isle of Wight and Isle of Man. See our Exceptions section below.
    We always strive to deliver this service, however due to demand on all UK parcel carriers and local Coronavirus outbreaks or controls, delays may occur beyond our control.
  • Do you deliver to Northern Ireland, Scottish Highlands, Isle of Man, Isle of Wight or the Channel Islands?
    Even better news, yes we do, although additional postage and packaging fees do apply!

    Extra training and care has to be taken by our expert partners to carefully deliver orders over air, sea, or distant terrain. Some of our delivery charges are passed on by Autoglym. Unfortunately we are unable to offer free delivery to these Postcodes at this time.

    Orders to these areas are dispatched as per UK Mainland standards above. Our partners may take between 5-7 working days to deliver your order.

Autoglym Retail Autoglym Professional
Northern Ireland £4.99 £50.00
Channel Islands, Isle of Man, Isle of Wight £19.00 £72.00
Scotland
(AB10-56, DD1-11, PA1-19, PH1-PH14)
£4.99 £50.00
Scottish Highlands & Islands
(IV1-97, KA27-28, KW1-17, PA20-80, PH15-50)
£4.99 £129.60

  • Why do some products require Autoglym Professional Special Handling? Why does it cost more?
    These products are formulated for professional use only. Safely and legally moving larger quantities of liquid formulated for professional use takes a lot of care and attention.

    A flat special handling £20.00 fee applies to all UK Mainland orders of 20L, 25L, and selected smaller professional products, regardless of the size of your order, from a full pallet, to a large parcel. This fee covers the costs associated with delivery via a carefully trained ‘Dangerous Goods’ driver, familiar with the rules regarding professional use products.

    Deliveries to UK Mainland addresses take 1-2 working days* due to the above.

    *Exceptions apply for Northern Ireland, Scottish Highlands, the Channel Islands, the Isle of Wight and Isle of Man. See our Exceptions Section above.

    For free collection or delivery, you can continue to purchase from your local Autoglym Franchisee who continues to operate following strict social distancing guidelines.
  • Do you ship outside of the UK?
    We're sorry! We're currently polishing up our plans to ship to addresses outside of the UK. In the meantime, we currently only dispatch products to UK addresses.
  • Can I track my parcel?
    Pedal to the metal! Once our hard working dispatch team have packed your parcel, our friendly carrier partner will send you a handy tracking code using the details you have provided! We'll send you a confirmation email to let you know your package is on its way!
For more details see our Terms & Conditions.

Returns


  • Oops! I didn’t want that! Can I return it?
    Of course! If your order was placed within the last 21 days, you can return part or all of your order to us if you no longer require the goods. Contact our friendly Customer Care team here to arrange a return. Have your order number at the ready.
  • Are returns free?
    Sorry, we are unable to offer free returns right now.
  • I have opened the product, can I return it for a refund?
    If the product you received didn’t live up to our usual highly polished expectation, our Customer Care team are standing by to assist. Contact us here.
    If you no longer want the product for another reason, unfortunately we are unable to refund once the product has been opened or used.
  • My product is damaged or doesn’t perform to my expectations, what can I do?
    We’re sorry to hear this! We’d like to help! Contact our Customer Care team who will arrange a replacement, or discuss the return options with you.
  • How will I receive my refund?
    Any refunds will be made on the debit/credit card which you used to pay for your order.
  • How quickly will I receive my refund?
    Usually our expert team will refund your order within 48 hours of receiving and double checking your return. This can take up to 14 days in busy periods.
For more details see our Terms & Conditions.

Payment

  • Which payment cards do you accept?
    We accept most major credit and debit cards including Visa, Visa Electron, Visa Debit, Mastercard, and Maestro.
  • Are there any payment cards you cannot accept?
    Unfortunately we are unable to accept American Express.
  • My card is registered outside of the UK, will you accept this?
    For security and fraud detection, we are unable to process payments from credit/debit cards registered at a non-UK address.
  • Do you store any card information?
    We always process payment at the point your order is placed, and never store card information.
For more details see our Terms & Conditions.