Local Storage seems to be disabled in your browser.
For the best experience on our site, be sure to turn on Local Storage in your browser.
Local Storage seems to be disabled in your browser.
For the best experience on our site, be sure to turn on Local Storage in your browser.
When You access and use our autoglym.com website or download our Autoglym App (Our "Site"), these terms tell You the rules for using Our Site, so please read them carefully. If you buy any products from Our Site, the Autoglym Goods & Services Terms and Conditions below will also apply.
Click on the links below to go straight to more information on each area:
1.1 Our Site is operated by 'Autoglym' a brand of Altro Limited ("We", "Us", "Our"). We are registered in England and Wales under company number 00154159 and Our registered office is at Works Road, Letchworth Garden City, Hertfordshire, SG6 1NW.Our VAT number is 213228308. When we refer to "You", We mean the person who accesses or use Our Site or buys products from Our Site.
1.2 To contact Us, please use our contact form at https://www.autoglym.com/get-in-touch or telephone Our customer service line on +44 1462 677 766, or contact your usual representative.
1.3 If We have to contact You We will do so by telephone or by writing to You at the email address or postal address You provided to Us in Your order.
1.4 When We use the words "writing" or "written" in these terms, this includes emails.
2.1 By using Our Site, You confirm that You accept these terms and that You agree to comply with them. This is important as it creates a contract between Us and You which You must comply with.
2.2 If You do not agree to these terms, please don't use Our Site.
3.2 We will change these terms in the future. Every time You use Our Site, please check these terms to ensure You understand the terms that apply at that time. You can check the date on which Our terms were last updated using the date and version number shown at the top of the terms. By using Our Site after a change has been made to Our terms, this will demonstrate your acceptance of Our updated terms.
4.1 If You choose to buy something fromOur Site, Our Autoglym Goods & Services Terms and Conditions apply to the things that You buy from Us. You can find a copy of these below.
5.1 Our Site is dynamic and will change over time as Our business and products change and our customers' requirements change. We will update and change Our Site in the future to reflect changes to Our products, Our users' needs and Our business priorities or to provide additional information or to change the services and functions which Our Site can perform.
6.1 Our Site is made available free of charge.
6.2 We do not guarantee that Our Site, or any content on it, will always be available or be uninterrupted and Our Site may not be available due to business, operational and security reasons.
6.3 You are responsible for ensuring that anybody who accesses Our Site through your internet connection or using your device are aware of these terms and that they comply with them.
7.1 Our Site is directed to users located in the United Kingdom. We do not recommend that content available on or through Our Site is appropriate for use or available in other locations.
8.1 We will provide access to some parts of the Site using a username and password system:
8.2 You must keep your username and password confidential and tell us immediately if you think it has been lost, stolen or copied without your permission.
8.3 If you log into Our Site using Your user name and password, You mustn't leave it unattended. Please ensure You securely log-out of Our Site when you have finished any session which uses Your user name and password.
8.4 If We consider that Your account is being used without Your permission, We will disable access to Our Site – please contact Us using the details in Section 1.2 above if You cannot access Our Site.
9.1 We either own or are permitted to use the materials on Our Site (including any intellectual property rights which may protect Our Site including the software code, text or image displayed on Our Site).
9.2 You may print off copies and You may download extracts of any page(s) from Our Site for your own personal use. Because Our Site contains materials which contain Our intellectual property rights or those of others who permit Us to use their materials, there are certain restrictions which You must comply with when using Our Site – You must not:
10.1 Our Site is provided for general information only. It is not intended to amount to advice on which You should rely. You must obtain professional or specialist advice before taking, or deciding not to take, any action on the basis of the information on Our Site. If You would like to discuss any of the information on Our Site, please contact Us by using our contact form at https://www.autoglym.com/get-in-touch or calling Our customer service line on +44 1462 677 766, or by contacting your usual representative and We would be happy to discuss any questions with You.
10.2 We try to ensure that the information on Our Site is current and accurate, but We don't guarantee this.
11.1 Where Our Site contains links to other sites and resources provided by other organisations, these links are provided for your information only. Just because We provide these links doesn't mean we approve or endorse the other websites that they link to. We have no control over the contents of those sites or resources. Other sites will also have their own terms (including any other site of Ours which You may link to from this Site) – it is important that You check the terms of those other sites to ensure that You are happy to accept them before using them.
12.1 Whether You are a consumer or a business user:
12.2 If You are a business user:
12.3 If You are a consumer using Our Site, We will be responsible for any damage which You suffer if We don't do what We say We will do in these Terms or We don't comply with law.
13.1 We do not guarantee that Our Site will be secure or free from bugs or viruses.
13.2 You are responsible for configuring your computers, laptops, smartphones and any other devicesto access Our Site and We would recommend that You use your own virus protection software.
13.3 You must not misuse Our Site by introducing any harmful code to Our Site which is designed to damage Our Site or which will result in damage to Our Site (this includes viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful). You must not attempt to gain unauthorised access to Our Site, the server on which Our Site is stored or any server, computer or database connected to Our Site. You must not attack Our Site via a denial-of-service attack or a distributed denial-of service attack. If You do any of these things, You will commit a criminal offence. We will report any of thes things to the relevant law enforcement authorities and We will co-operate with those authorities by disclosing any details which We have to them (which may include Your identity, contact details and information about any devices used for this purpose). If You do any of these things, We will stop Your access to Our Site.
14.1 You may link to Our Site's home page, as long as is fair and legal and does not damage Our reputation or take advantage of it. You must not link to any subpages of any password protected area of Our Site or make any direct links to files on Our Site which are made available to You.
14.2 You must not:
14.3 We can cancel any linking permission at any time and object to any such links and require You to remove them.
14.4 If You wish to link to or make any use of content on Our Site other than that set out above, please contact us using Our contact form at https://www.autoglym.com/get-in-touch
15.1 If You are a consumer, please note that these terms and Our relationship with You are governed by English law. You and We both agree that the courts of England and Wales will have exclusive jurisdiction except that if You are a resident of Northern Ireland You may also bring proceedings in Northern Ireland, and if You are resident of Scotland, You may also bring proceedings in Scotland.
15.2 If You are a business, these terms, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. You agree to the exclusive jurisdiction of the courts of England and that We may bring proceedings against You in any court anywhere in the world, particularly in circumstances where Our intellectual property rights are infringed or Your actions result in Us seeking emergency relief such as an injunction.
This is a summary of some of Your key legal rights in relation to these Terms and Conditions and the rights You have regarding the return of goods. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call them on 03454 04 05 06.
If You buy goods, from Us, for example Our shampoos, polishes, waxes or other products of this nature, the Consumer Rights Act 2015 says Our goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of Your product Your legal rights entitle You to the following:
See also clause 7.3 of Our Terms and Conditions (Exercising Your right to change Your mind (Consumer Contracts Regulations 2013).
1.1 These are the terms and conditions on which We supply products to You, whether these are goods, services or digital content. Other Terms and Conditions may apply to the relationship between You and Us, in particular the terms applicable to any website of Ours which You are using or accessing (including Our Site terms set out above).
1.2 Please read these terms carefully before You submit Your order to us. These terms tell You who We are, how We will provide products to You, how You and We may change or end the contract, what to do if there is a problem and other important information. If You think that there is a mistake in these terms or require any changes to be made, please contact Us to discuss this using the details in the Who we are and how to contact Us section above.
2.1 Our acceptance of Your order will take place when We email You to accept it, at which point a contract will come into existence between You and Us.
2.2 If We are unable to accept Your order, We will inform You of this and will not charge You for the product. This might be because the product is out of stock, because of unexpected limits on Our resources which We could not reasonably plan for, because We have identified an error in the price or description of the product, because We are unable to meet a delivery deadline You have specified or for any other reasonable reason.
2.3 We will assign an order number to Your order and tell You what it is when We accept Your order. It will help Us if You can tell Us the order number whenever You contact Us about Your order.
2.4 Our Site is solely for the promotion of Our products in the UK and is governed by its own terms between Us and You.
3.1 Products may vary slightly from their pictures and the images of the products on Our Site are for illustrative purposes only. Although We have made every effort to display the colours accurately, We cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product and the product packaging may vary slightly from those images.
4.1 If You wish to make a change to the product You have ordered please contact Us. We will let You know if the change is possible. If it is possible We will let You know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of Your requested change and ask You to confirm whether You wish to go ahead with the change. If We cannot make the change or the consequences of making the change are unacceptable to You, You may want to end the contract (see clause 7- Your rights to end the contract).
5.1 We may change the product:
You may contact Us to end the contract before any such changes outlined above take effect and receive a refund for any products paid for but not received.
6.1 The costs of delivery will be as displayed to You on Our Site at the time of ordering and We make one delivery charge per order (regardless of the number of products which You purchase from Us and the number of parcels we send to complete your order). Our delivery charge is charged on the first parcel we send.
6.2 We will deliver Your products to You as soon as reasonably possible (and Our standard delivery service usually delivers within 1 to 2 working days of your order, depending on our friendly couriers and postal workers). We try to despatch orders the same day for order which are received before 1 p.m. (Monday to Friday on working days). We will contact You with an estimated delivery date. Our estimated delivery date is not guaranteed and is only an estimate. Where an estimated delivery date changes and We become aware of this, We still use reasonable endeavours to inform You of such a change.
6.3 If Our supply of the products is delayed by an event outside Our control then We will contact You as soon as possible to let You know and We will take steps to minimise the effect of the delay. Provided We do this We will not be liable for delays caused by the event, but if there is a risk of substantial delay You may contact Us to end the contract and receive a refund for any products You have paid for but not received.
6.4 If no one is available at Your address to take delivery and the products cannot be posted through Your letterbox, We will leave You a note informing You of how to [rearrange delivery or collect the products from a local depot].
6.5 If You do not collect the products from Us as arranged or if, after a failed delivery to You, You do not re-arrange delivery or collect them from a delivery depot We will contact You for further instructions and may charge You for storage costs and any further delivery costs. If, despite Our reasonable efforts, We are unable to contact You or re-arrange delivery or collection We may end the contract and clause 9.2 will apply.
6.6 You become responsible for a product which is goods from the time We or our delivery agent delivers the product to the address You gave Us.
6.7 You own Your product once We have received payment in full.
6.8 We may have to suspend the supply of a product to:
If We suspend the supply of products, We will contact You in advance to tell You We will be suspending supply of the product, unless the problem is urgent or an emergency.
6.9 We only despatch products to addresses in the United Kingdom.
7.1 You can always end Your contract with Us.
Your rights when You end the contract will depend on what You have bought, whether there is anything wrong with it, how We are performing and when You decide to end the contract:
7.2 Ending the contract because of something We have done or are going to do.
If You are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and We will refund You in full for any products which have not been provided and You may also be entitled to compensation. The reasons are:
7.3 Exercising Your right to change Your mind (Consumer Contracts Regulations 2013).
For most products bought online You have a legal right to change Your mind within 14 days and receive a refund. You do not have a right to change Your mind in respect of any products which have been sealed, once these have been unsealed after You receive them. Where You have bought goods from Us, You have 14 days after the day You (or someone You nominate) receives the goods, unless Your goods are split into several deliveries over different days. In this case You have until 14 days after the day You (or someone You nominate) receives the last delivery to change Your mind about the goods.
7.4 Ending the contract where We are not at fault and there is no right to change Your mind.
Even if We are not at fault and You do not have a right to change Your mind (see clause 7.1), You can still end the contract before it is completed. A contract for goods is completed when the product is delivered and paid for. If You want to end the contract in these circumstances, just contact Us to let Us know. We will refund any advance payment You have made for products which will not be provided to You.
8.1 Tell Us You want to end the contract.
To end the contract with Us, Please use our contact form at https://www.autoglym.com/get-in-touch or telephone Our customer service line on +44 1462 677 766, or contact Your usual representative to discuss Your return. Please provide Your name, home address, details of the order and, where available, Your phone number and email address.
8.2 Returning products after ending the contract.
If You end the contract for any reason after products have been dispatched to You or You have received them, You must return them to Us. You must either return the goods in person to where You bought them, post them back to Us at the address we provide when You request to return the products to Us. Please use our contact form at https://www.autoglym.com/get-in-touch or telephone Our customer service line on +44 1462 677 766, or contact Your usual representative to discuss Your return. If You are exercising Your right to change Your mind You must send off the goods within 14 days of telling Us You wish to end the contract.
8.3 We will pay the costs of return if:
8.4 We will refund You the price You paid for the products including delivery costs, by the method You used for payment where the product is fault or mis-described or where it has been returned to Us as it was delivered to You. However, We may make deductions from the price, as described below.
8.5 If You are exercising Your right to change Your mind:
8.6 We will make any refunds due to You as soon as possible. If You are exercising Your right to change Your mind then:
9.1 We may end the contract if You break it.
We may end the contract for a product at any time by writing to You if:
9.2 You must compensate Us if You break the contract.
If We end the contract in the situations set out in clause 9.1 We will refund any money You have paid in advance for products We have not provided but We may deduct or charge reasonable compensation for the net costs We will incur as a result of Your breaking the contract.
10.1 How to tell Us about problems.
If You have any questions or complaints about the product, please contact Us. Please use our contact form at https://www.autoglym.com/get-in-touch or telephone Our customer service line on +44 1462 677 766, or contact Your usual representative to discuss Your issue.
10.2 Summary of Your legal rights.
We are under a legal duty to supply products that are in conformity with this contract. Please see the box at the top of these Terms and Conditions for Goods and Services for a summary of Your key legal rights in relation to the product. Nothing in these terms will affect Your legal rights.
10.3 Your obligation to return rejected products.
If You wish to exercise Your legal rights to reject products You must post them back to Us. Please use our contact form at https://www.autoglym.com/get-in-touch or telephone Our customer service line on +44 1462 677 766, or contact Your usual representative to discuss the product return.
11.1 The price of the product (which includes VAT) will be the price indicated on the order pages of Our Site when You placed Your order. Try as we might, there may be occasions where a product on Our Site is mispriced. We take reasonable care to ensure that the price of the product advised to You is correct. However please see clause 11.3 for what happens if We discover an error in the price of the product You order.
11.2 If the rate of VAT changes between Your order date and the date We supply the product, We will adjust the rate of VAT that You pay, unless You have already paid for the product in full before the change in the rate of VAT takes effect.
11.3 It is always possible that, despite trying Our best, some of the products We sell may be incorrectly priced. We will normally check prices before accepting Your order so that, where the product's correct price at Your order date is less than Our stated price at Your order date, We will charge the lower amount. If the product's correct price at Your order date is higher than the price stated to You, We will contact You for Your instructions before We accept Your order. If We accept and process Your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by You as a mispricing, We may end the contract, refund You any sums You have paid and require the return of any goods provided to You.
11.4 We accept payment on Our Site through our payment processor who accept most major credit and debit cards. For goods, You must pay for the products before We dispatch them. We will not charge Your credit or debit card until We dispatch the products to You.
11.5 If You think an invoice is wrong please contact Us promptly to let Us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved We will charge You interest on correctly invoiced sums from the original due date.
12.1 If We fail to comply with these terms, We are responsible for loss or damage You suffer that is a foreseeable result of Our breaking this contract or Our failing to use reasonable care and skill, but We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both We and You knew it might happen, for example, if You discussed it with Us during the sales process.
12.2 We do not exclude or limit in any way Our liability to You where it would be unlawful to do so. This includes liability for death or personal injury caused by Our negligence or the negligence of Our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of Your legal rights in relation to the products as summarised at clause 10.2.
12.3 We are not liable for business losses. We only supply the products for domestic and private use. If You use the products for any commercial, business or re-sale purpose We will have no liability to You for any loss of profit, loss of business, business interruption, or loss of business opportunity.
14.1 We may transfer Our rights and obligations under these terms to another organisation. We will contact You to let You know if We plan to do this where an active order is currently in process if this transfer affects the delivery of the products to You. If You are unhappy with the transfer You may contact Us to end the contract within  of Us telling You about it and We will refund You any payments You have made in advance for products not provided.
14.2 You need Our consent to transfer Your rights to someone else (except that You can always transfer Our guarantee). You may only transfer Your rights or Your obligations under these terms to another person if We agree to this in writing.
14.3 This contract is between You and Us. No other person shall have any rights to enforce any of its terms. Neither of Us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
14.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
14.5 Even if We delay in enforcing this contract, We can still enforce it later. If We do not insist immediately that You do anything You are required to do under these terms, or if We delay in taking steps against You in respect of Your breaking this contract, that will not mean that You do not have to do those things and it will not prevent Us taking steps against You at a later date. For example, if You miss a payment and We do not chase You but We continue to provide the products, We can still require You to make the payment at a later date.
14.6 These terms are governed by English law and You can bring legal proceedings in respect of the products in the English courts. If You live in Scotland You can bring legal proceedings in respect of the products in either the Scottish or the English courts. If You live in Northern Ireland You can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.